Introduced almost two years ago, the Statutory Pubs Code marked a significant change for the tenanted sector, and it is, without doubt, a highly contentious issue.
One of the most discussed points of the pubs code is the right for tenants, in certain circumstances, to move to a free-of-tie tenancy market-rent-only (MRO) option, which is available to 12,000 tenants in 500 English and Welsh pubs, owned by six group-owning businesses.
Paul Newby, the first pubs code adjudicator (PCA), rules over disputes and is tasked with handling referrals for arbitration, of which there have been complaints about the time it takes to settle cases and also the type of deals being agreed.
The code may have regulated the relationship between pubcos and their tied tenants, but the intention was to improve it, too. And whichever way you feel, it’s important to point out that there have been positive changes, with one in particular firmly in the interests of both parties.
For tenants to make a success of their business, they need all the support they can get. This is where the requirement for pubcos to provide ‘appropriate training’ to business development managers in their responsibilities under the code, and before they take up their role, is vital.
A business development manager is the crucial link between pubcos and tied tenants – someone who is tactful, empathetic but results-driven. Above all, a BDM looks out for the best interests of the tenants under their management. This is why training, particularly in this area, is a matter of success or failure because, without sufficient support, tenants face an uphill struggle to grow their business.
Whether it’s in-house or professional training, the code is not specific about the delivery of this requirement, only that it should be appropriate, delivered before the BDM takes up his or her role, and refreshed every 12 months. However, it should be an integral part of addressing any shortfalls in skills and knowledge and elevating BDMs to the next level.
If there’s one training solution to consider, Roles and Responsibilities of Business Development Managers is a qualification which meets the statutory requirement and is a product of the pubs code. Developed from industry feedback, it’s an extensive training initiative which, in addition to teaching the operational aspects, provides the knowledge for BDMs to deliver greater support and guidance on profitable business practices.
For this reason, it’s a perfect platform for learners to study other related courses, such as Multiple Licensed Premises Management (MLPM), which is a broader qualification delivered over six to nine months, covering topics from communication to profit and loss.
When it comes to professional development, it’s true that no one is ever the finished article. Roles and Responsibilities is something which can move BDMs one step closer and simultaneously improve the chances of success for tenants and lessees.