Staff is one of the most essential factors of effectively keeping a business running, and their feedback should be solicited and used. By doing so, real prosperity will be achieved throughout your business.
By conducting an employee survey, decisions can become more accurately made, as the decision makers have the relevant information. Listening to employees, help give employers an insight into the day to day workings of the business and helps reduce counterproductive decisions.
Know Your Company carried out surveys with in excess of 1,200 employees involved. 66% of those surveyed felt their company was falling behind with something, while 60% felt they were being held back at work. If staff are listened to, it’s likely that a company would both stay ahead of the times, and the staff members themselves would be able to operate at full speed.
Giving feedback to employees is also extremely important in maintaining a progressive workplace. It’s a vital way of ensuring that employees are kept at the top of their game. 72% of employees surveyed felt constructive feedback would see them perform better, while 57% of those surveyed also felt constructive feedback was better for them than just receiving praise.
However, it is also fundamental that more is done that just a simple survey. Employee engagement surveys can be meet with mixed reactions. On one hand, they are a relatively simple and quick way to gauge employee satisfaction. On the other, they can be inaccurate if people feel they cannot speak freely, or if they feel the process is a tick-box exercise. Annual surveys can also be left to gather dust after completion, with firms failing to act on them or create long-term change. Therefore, it is essential that employers go beyond survey and introduce new techniques.
Communication is key for a business, the more that people feel comfortable communicating with each other in a business about various topics the more a dialogue can be formed, and vital information can be shared. Introducing peer-to-peer training, people trained to ask the right questions and to stay impartial will enable staff to open up to one another.
Ultimately, employee engagement surveys still have an important role to play in the toolkit for improving retention and employee experience. But alone, they are not enough. There is a lot more that firms can do to keep their employees happy and working effectively, and it is important that employers understand this and go above and beyond in reaching employee engagement.