CPL have teamed up with Yapster to integrate the mobile messaging service with CPL’s learning, development and engagement platform. This formal partnership agreement will serve as a unified solution for new and existing customers to share information seamlessly between the two components.
Future versions will build on this to enable even more features and functionality to be accessed across both platforms – for example, giving users access to key compliance documents or notifying teams of new training courses with push notifications through Yapster.
Yapster, a mobile messaging app for deskless teams, work to bring the benefits of fast, open communication to staff who rarely, if ever, have access to a desktop computer, especially those in front line service roles. By teaming up with CPL Online, who specialise in creating online learning platforms and tools such as appraisals, surveys, events, career pathways and live quizzes, the agreement will allow a more development engagement rate.
Jamie Campbell, Chief Commercial Officer of CPL Online, said: “This new partnership fuses CPL’s best-in-class online learning and digital tools with Yapster’s superb communications capabilities, and will add a valuable extra dimension to our users’ experiences. As we strive to help improve service standards, customer safety and retention levels across hospitality, retail and leisure, this enhanced functionality will make for better and faster engagement with teams and training. We’re excited to be joining forces and are looking forward to exploring more ways to support our customers in the future.”
Yapster Co-founder & CEO Rob Liddiard added: “Yapster is not just about connecting colleagues to each other. Where we can add the most value is by also connecting them to the other essential systems and tools they need to do what they do best – delighting customers. We’re proud to be a CPL partner and to welcome the team to our extended Yapster family – we can’t wait to see what our mutual customers can achieve with us.”
Technical work on the integration is already underway, with live roll out expected by the end of September.